Frequently Asked Questions

Everything you need to know about shopping with EB Store

What shipping methods do you offer?

We provide standard, expedited, and next-day delivery options. Orders over $50 qualify for free standard shipping within the continental United States.

How can I track my order status?

Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.

Which payment methods do you accept?

EB Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are the products on EB Store authentic?

Yes, we source all our products directly from authorized distributors and manufacturers to ensure that every item you receive is 100% authentic and of high quality.

Can I change or cancel my order after it has been placed?

We process orders quickly, but if you contact our customer support team within 1 hour of placement, we will do our best to modify or cancel your request.